Who should I speak to if I have any issues concerning my child?
In the first instance, your child’s Key Person or the Room Leader should be your initial point of contact. Alternatively, if your child’s Key Person is away, please come and see a member of the Management Team in the nursery office. In the highly unlikely event that an issue is not addressed satisfactorily, we have a Complaints & Grievance Procedure, which outlines the process to follow. This can be found at www.stgabriels.co.uk/policies.
What happens if the nursery has concerns about my child?
If we have any concerns about the development or behaviour of your child we will discuss these with you on an informal basis. We would hope that together we can identify the appropriate help and support needed.
How do you work in partnership with parents?
Parents are kept up-to-date with information on the main notice board in the Nursery entrance as well as through individual notices outside each room. Various other forms of communication are also used including emails and newsletters.
At the end of the day your child’s Key Person or another member of the staff team will give you feedback on how your child’s day has been and may include what they have eaten, times they have slept, activities they have enjoyed and any specific achievements.
Parents can log on to the Parent Zone to view their child’s daily time line. All information on your child's day will be uploaded by their key person by the end of the afternoon session.
Twice a year parents meet more formally with their child’s Key Person to discuss their child’s progress. These meetings are held during the day to allow you to observe your child during their everyday routine.
A wide variety of events are organised throughout the year, which might include a Mother’s Day Tea Party, a Father’s Stay & Play Morning, an Easter Bonnet Parade, Sports Day, Harvest Festival, a Nativity Play and a Carol Concert. Further information on these events can be found on the Nursery notice boards. Parents are also kept informed of events by email.
Will my child be safe and secure?
Yes. Entry to staff and parents is via an electronic fob system, buzzer entry or keypad code. CCTV surveillance is in operation and staff are vigilant in checking regularly that all external doors and gates are locked. To ensure the setting is secure, we ask parents not to open the door to other people.
Will my child ever leave their room/immediate outside space?
Yes. As part of a healthy routine, children are taken for walks around the school’s beautiful grounds and also have use of the Junior School facilities for some specialist activities.
What if my child is not coming in to Nursery today?
Please telephone or email Sandleford by 9.00am to notify us of the reason for your child’s absence. If you do not contact us, we will telephone both parents followed by the emergency contact to confirm your child’s absence.
What should I do if my child is unwell?
Your child is welcome if he or she is feeling under the weather but should not attend if the illness is infectious. Please telephone or email Sandleford by 9.00am with the reason why your child is unable to attend his/her scheduled session.
Can my child bring toys from home into Nursery?
Unless a toy is required as a comforter, or they are bringing something in for “Show and Tell” or another pre-planned activity, you should encourage your child not to come into Nursery with toys from home. Lost belongings can cause a lot of heartache. Toys which are brought in from home must be clearly named. Comforters will only be used during nap times and in times of distress.
How do you clean my child’s face?
With a warm, soft cloth or facial wipe. Please inform us if this is not suitable for your child’s skin.
How can I increase/decrease sessions?
If you require any one-off additional sessions, please speak to a member of the Nursery Management Team, who can check availability for you. A separate charge will be added to your invoice.
Please speak to the Nursery Manager who will check availability. Confirmation is required via email.
Decreasing sessions/cancelling additional sessions
Please provide three months' notice (a term’s notice for term-time children) in writing to the Nursery Manager.
Where do children go when they reach the end of the Pre-School Room?
The majority of children in the Nursery Pre-School Room move on to the Reception class at St Gabriel’s. They will already be familiar with many of the teachers and Junior School facilities so we can prepare for a smooth transition to “big school”.
How much notice do I need to give if my child is leaving the Nursery?
Our notice period is three months for full time (50 weeks a year) children and one term (term time only) as per the Terms & Conditions.
What are the term dates for term time children?
Term dates are the same as those for the main school and are published on the school website. The only exception is that Nursery is open on Dame Betty Day (last Friday in November) when the rest of the school is closed. Term time children will not be scheduled to attend Nursery on school INSET days. If you would like your child to attend on INSET days (or any other additional days), please speak to the Nursery Manager who will check availability.
Can I use a camera/mobile phone in Nursery?
Nursery staff and visitors are requested not to use their mobile phones within the setting.
Parents are welcome to take photographs of their own child(ren) during planned events. Please refer to the Taking, Storing & Using Images of Pupils Policy, which can be found at www.stgabriels.co.uk/policies.
Can my child attend another EYFS setting as well as St Gabriel's Nursery?
Yes, some children attend sessions at different settings. If your child goes to another setting on particular days, please let us know so that we can share information with his/her other setting. Much of the EYFS paperwork we are legally obliged to complete to track your child’s development requires us to build up a full picture of your child based on our observations, your home experiences and feedback from any other setting your child attends. To effectively plan for your child’s development, information sharing with parents and other EYFS settings is key.
The free nursery education funding (currently 15 hours) is a total and not per setting. Under current rules it may be possible to split the hours across two settings, but it does depend on how the other setting operates. You should consult the Finance Office if you wish to spread your free hours across more than one setting.